Omni Client Services Specialist II

New Hope, PA (On-Site)

Who are we looking for?

The Omni Client Services Specialist II is responsible for expertise in select trading partner syndication and project management of client services projects. This role has significant interface with clients, acts as a project manager for clients with Client Leads, and may independently manage client projects. With clients and/or direct reports, this role acts as a representative of the company, and lives into established ways of working. This role may have responsibility for people management, and includes mentoring, training, and supporting Omni Client Services Associate(s). The Omni Client Services Specialist II has expert level understanding of several retail platforms’ requirements and content capabilities with expertise in executing assigned projects. This position will make an impact by supporting timely and thorough project completion, presenting internally and externally, and exhibits consistent strong communication.

What are we looking for?

Applicants are required to have the following qualifications and experience:

  • Bachelor’s Degree with a preferred concentration major in Business, Digital Marketing or Data Analytics.
  • 5+ years of related professional experience, preferably working with the Digital Shelf, eCommerce content syndication, channel mapping and data analytics, or a closely related field.
  • Technical savviness, with the ability to learn and navigate systems.
  • Strong proficiency in Microsoft Excel, including ability to create basic formulas and sort and manage data utilizing tools including V-Lookups.
  • Strong proficiency in Microsoft PowerPoint to provide status updates and share information in an informative, visually professional presentation.
  • Strong presentation skills - to clients and in internal team settings.
  • Ability to communicate confidently and effectively, both written and verbally, across all levels of internal and external stakeholders.
  • A self-starter with the resourcefulness to work both independently and collaboratively, excel and grow.
  • Has a growth mindset and thrives in an agile and fast-paced work environment with autonomy to drive outcomes.
  • Strong planning, time management, and organizational skills with the ability to effectively balance competing priorities.
  • Highly intellectually curious about the changing digital landscape and pivoting towards future client and company needs.
  • Fast learner who evolves quickly.
  • Ability to troubleshoot issues and document solutions to provide effective and timely resolution.
  • Highly detailed-oriented, with a commitment to accuracy.

Core Responsibilities

In this role, you will:

  • Lead select client project management: coordinate meetings, manage meeting agenda, take meetings notes, send meeting follow ups, and define owners. Communicate proactively with management.
  • Delegates projects appropriately with follow-on supervision to success.
  • Independently manage select client meetings as needed: plan successful, consultative discussions with visual presentations as needed, and follow on project management and communication.
  • Develop project plans in Monday including key deliverables, specific actionable tasks, task owners, and timeline; include automations to facilitate deadlines and proper communications.
  • Identify client business capabilities, opportunities and risks and share with management on-going.
  • Syndicate digital shelf content from leading PIMs, DAMs, CMSs or related systems to trading partners via identified best processes.
  • Trouble shoot and action syndication readiness, including analyzing channel mapping for appropriate solutions.
  • Review, action, and trouble shoot trading partner feedback to full resolution and completion.
  • Analyze wide variety of data to effectively draw conclusions and make recommendations.
  • Communicate and capture project status updates per project management systems of record.
  • Participate in client project meetings, as needed, to capture critical project management information, ownership, and next steps.
  • Analyze project requirements; test outputs to deliver compliant data files.
  • Effectively navigate and troubleshoot Amazon Vendor Central and Amazon channel feedback.
  • Stay current with features and capabilities of retailers and tools.
  • Manage own assigned tasks within company project management system for multiple, concurrent projects for a diverse portfolio of clients; ensure all assigned responsibilities are accurately tracked with due dates and completed on time.
  • Proactively communicate project statuses to appropriate stakeholders throughout assigned projects/tasks and upon completion.
  • Work independently, with supervisor, and across Gournay Consulting to solve problems and provide creative solutions to business needs in a fast-paced, dynamic environment.
  • Identify and share channel schema updates, communicate mapping updates needed.
  • Proactively share learnings with full team and updating internal systems for ongoing expertise and efficiency.

How can you *Grow with Gournay*?

With defined career paths for advancement and opportunities for cross-training, we encourage employees to grow within our organization.  Members of our Gournay Consulting Leadership Team and Client Services Team will serve as mentors to the successful candidate, and professional development opportunities are offered regularly, both in individual and team capacities.

*Please note:

Base salary range for this role is $85,000 - $100,000, based upon experience. Annual bonus potential is up to 15% of base salary, based upon performance.

Preference will be given to candidates already within a commutable distance to our office location.

Why choose Gournay Consulting?
01

We Solve Complex Problems, Simply.

At Gournay Consulting, we thrive on transforming complexity into clarity. Our clients trust us to take on their toughest challenges — and deliver practical, scalable solutions that make business better without overcomplicating the process.

02

People-First, Always.

We care deeply about our work, our results, and the people behind them. Whether it’s collaborating with teammates or supporting our clients, we believe great solutions start with empathy, communication, and a genuine desire to help.

03

We Solve Complex Problems, Simply.

At Gournay Consulting, we thrive on transforming complexity into clarity. Our clients trust us to take on their toughest challenges — and deliver practical, scalable solutions that make business better without overcomplicating the process.

04

Grow With Us.

With clear career paths, mentorship from industry leaders, and ongoing professional development opportunities, your growth is our investment. At Gournay, you’ll be challenged, supported, and inspired to advance your skills and career.

Benefits at Gournay Consulting
We believe great work starts with taking care of our people. Here are just a few of the ways we support our team.

Comprehensive Health Plans

Your well-being comes first. We offer robust medical, dental, and vision coverage to keep you and your family healthy.

Paid Time Off

Recharge, reset, and come back inspired. Our PTO policy gives you the flexibility to take the time you need.

Hybrid Work Schedules

Enjoy the best of both worlds with flexible, hybrid work options that balance collaboration and independence.

401(k) Match

Plan for the future with confidence. We provide a competitive 401(k) match to help you grow your retirement savings.

Your Next Great Role Starts Here.
At Gournay Consulting, we care deeply about our people and our work. Join a team that’s driven to solve problems and help you grow.